Refund policy

Return & Refund Policy

At Zynkraft, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Item must be returned within 7 days of delivery.
  • Item must be unused, unworn, unwashed, and in original condition.
  • Item must be in its original packaging with all tags attached.
  • Proof of purchase (order confirmation or invoice) must be provided.

Non-Returnable Items

The following items are NOT eligible for return:

  • Items marked as "Final Sale" or "Non-Returnable" on the product page.
  • Customised or personalised products.
  • Perishable goods, intimate or sanitary goods.
  • Digital products or downloadable software.
  • Items damaged due to misuse or normal wear and tear.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@zynkraft.com.

How to Initiate a Return

  1. Email us at info@zynkraft.com with your order number and reason for return.
  2. Our team will respond within 2 business days with return instructions.
  3. Ship the item to the address provided by our support team.
  4. We recommend using a trackable shipping service for returns.

Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact us at info@zynkraft.com.